Category Archives: Informal learning

Work Process Knowledge, Developmental Competence and rhizomatic knowledge

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A number of years ago I did a couple of studies, funded by the European Commission on the use of technology for learning in Small and Medium Enterprises (SMEs). SMEs are defined by the European Commission as those employing less than 350 employees. My overall conclusions were that whilst few enterprises were using Virtual Learning Environments or indeed any other formal e-learning platforms or technologies for learning this did not mean that learning was not happening. Instead many employees used computers everyday for informal learning. Learning was motivated by the need to solve problems in the workplace or surprisingly often by curiosity and interest.

The technologies employed varied but they included Google, Bulletin Boards and email. Ask-a-friend was a common pedagogic strategy.

Now several years on, the European Commission’s Research Programme on information technologies has launched another call for projects designed to crack the perceived issue of the lack of use of Technology Enhanced Learning in SMEs.

And they still haven’t got it. They seem to have an assumption that there are hard to reach sectors or that the technology just isn’t good enough. Or, often is cited, the lack of access to hardware and connectivity.

Of course, since I did my orginal study, there has been considerable changes in technology. The biggest is probably the widespread use of mobiles, (handys, GSM, cells), many of them internet enabled.

But talking to employers this week I don’t see many changes in how the internet is being used for learning. There is one big change though. The employers I have spoken to are aware that computers can facilitate learning and knowledge exchange and support those processes. Back before few employers even knew their employees were involved in learning (mind, many of the employees also didn’t call it learning!).

but the learning processes remain informal. Human communication is most valued, albeit technology mediated. There remains little take up of formal e-learning programmes.

There does seem to be an increasing awareness of the need to link learning and information and knowledge management processes. There is also intense interest in the ability of new technologies to be utlisied at or near the work process and to support the development of what I call work process knowledge or developmental competence.

The concept of Work Process Knowledge emphasises the relevance of practice in the workplace and is related to concepts of competence and qualification that stress the idea that learning processes not only include cognitive, but also affective, personal and social factors. They include the relevance of such non-cognitive and affective-social factors for the acquisition and use of work process knowledge in practical action. Work often takes place, and is carried out, in different circumstances and contexts. Therefore, it is necessary for the individual to acquire and demonstrate a certain capacity to reflect and act on the task (system) and the wider work environment in order to adapt, act and shape it. Such competence is captured in the notion of “developmental competence” (Ellstroem PE, 1997) and includes ‘the idea of social shaping of work and technology as a principle of vocational education and training’ (Heidegger, G., Rauner F., 1997). Work process knowledge embraces ‘developmental competence’, the developmental perspective emphasising that individuals have the capacity to reflect and act upon the environment and thereby forming or shaping it. In using technologies to develop such work process knowledge, individuals are also shaping or appropriating technologies, often developed or designed for different purposes, for social learning.

it seems to me that if we really want to introduce Technology Enhanced Learning in the workplace (and especially in SMEs) we have to find ways of supporting the development of work process knowledge and developmental competence. The problem is that most formal elearning programmes are tied to very traditional notions of competences, which are often only loosely connected to practice. This is one of the reasons I like the idea of rhizomatic knowledge, as put forward by Dave Cormier and currently being discussed on the #Change11 MOOC. Rhizomatic knowledge in the sense of work process knowledge is  generated by practice in communities and technology can be used to scaffold the development of developmental competence through practice (incidentally I think this overcomes many of the objections to the idea of rhizomatic knowledge as discussed on Dave’s blog).

The debate over the future of education gets public

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The debate over the future of Higher Education is continuing. There were two interesting newspaper articles in the past days in the Guardian and the New York Times.

The Guardian reports that the first set of statistics on applications to university next year, published by the Universities and Colleges and Admissions Service (Ucas), reveal that 52,321 applicants have applied from within the UK, compared with 59,413 this time last year. This is a fall of some 12 per cent, perhaps unsurprising given the steep rise in university tuition fees.

But the main interest is in the detail. The fall in applications is by no means even across universities and subjects, or by geographical region or age of applicant. The Guardian reports: “The figures suggest more women than men have been put off from applying to university. Some 10.5% fewer women have applied this year, and 7% fewer men.

Mature students appear to have been particularly deterred by the higher fees, the figures show. The number of applicants aged 40 or older has fallen by 27.8%, and among those aged between 30 and 39 the number has dropped by 22.7%.”

In terms of regions  the “numbers of applicants from the east Midlands (down 20%), Yorkshire (17.3%) and the north-east (14.7%) have fallen furthest, the figures show. London (down 9.1%) and the south-east (8.1%) have been less affected.”

And in terms of subjects “applications to education degrees have fallen by 30%, and those to business studies by 26.1%, the figures show.”

There are some pretty clear patterns here. Although there is no data on socio econo0mic backgrounds of applicants the fall in applicants is greatest from working class areas. And in  deterring mature students from applying, this will have a disproportionate effect on education which has in the past been an attractive second career.  The reduction in applications for business studies is more puzzling. Once more this may be an effect of less applications from mature students. Or it could be a general disillusionment with business as a whole. Or it may be that students are turning towards more vocational degrees and fear business studies offers little chance of post university employment.

It is also interesting to note that the fall in applications is uneven across institutions. The elite universities – like Oxford and Cambridge -  are little affected with the biggest reductions seemingly hitting the old Polytechnics.

Once more this can be seen as a class factor, with elite universities always having had a disproportionate number of applications from higher income social groups.

All in all, the figures appear to co0nfirm those critics who pointed to the UK university system becoming more elitist, with working class students afraid of the high debt levels the new fees structure will result in.

The New York Times published an “Opinion” article by Michael Ellsberg entitled “Will dropouts Save America”?

Although somewhat whimsical, Ellsberg points out most job creation comes from business start ups. he goes on to say: “Start-ups are a creative endeavor by definition. Yet our current classrooms, geared toward tests on narrowly defined academic subjects, stifle creativity. If a young person happens to retain enough creative spirit to start a business upon graduation, she does so in spite of her schooling, not because of it.”

But Ellsburg’s solution is hardly progressive. He thinks schools and universities should teach people how to buy and sell things as the bedrock of business start up. And in general he thinks young people are better off not going to university. Ellsburg ignores the importance of access to capital for those seeking to set up new businesses. But I would agree with several things he says. he points out that there is a dual job market in the USA – and I would contend in the UK as well. he points to an informal job market with employment being based on netwo0rking and contacts. “In this informal job market, the academic requirements listed in job ads tend to be highly negotiable, and far less important than real-world results and the enthusiasm of the personal referral.”

And he says “Employers could alter this landscape if they explicitly offered routes to employment for those who didn’t get a degree because they were out building businesses.”

Such employment routes used to be called apprenticeships. A revival of apprenticeship training could offer a high skills alternative to university education and provide the job adaptability skills need for succeeding in the highly unstable employment market today. But such apprenticeships cannot be left to employers alone. In the UK the government has taken to calling almost any course an apprenticeship, regardless of skills levels or length. Apprenticeship requires development and regulations to ensure the quality of the learning experience. Bit apprenticeship can offer an alternati9ve route of education to the failed model of mass university education.

What we are working on

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Here is a quick update on some current work at Pontydysgu. With funding from the European Lifelong Learning Programme G8WAY project and the European Research Framework Mature-IP project, and working with a growing community of partners, we have been developing a series of Web 2.0 tools to support careers guidance. At the moment we are developing a  new web site which will give full access to these tools and applications, as well as to research about the use of Web 2.0 and social software for careers information, advice and guidance. Below is a summary of these tools. If you are interested in finding out more about any of these tools or about our approach to using technology to support careers guidance please get in touch.

Labour Market Visualisation Tools

We are developing tools and applications for visualising Labour Market Information in order to provide young people with an informed basis for decision making around career directions and to support the careers guidance professionals who advise young people. This work has been undertaken in conjunction with the Institute for Employment Research, University of Warwick and Careers Wales.

RadioActive

RadioActive is a project using internet radio to assist young people, particularly those from a NEETS (Not in Employment, Education, or Training) background in developing decision making and communication skills. This approach focuses on informal learning and the development of communities of practice through the use of new technologies. The approach is being piloted in conjunction with the University of East London, Yoh, a Hackney based youth agency, and Inspire!, the Education Business Partnership for the London Borough of Hackney.

Storiboard

Storiboard is a Web 2.0 tool for storytelling. In the first year of the G8WAY project we found that storytelling is a powerful tool for developing and reflection on careers biographies. Storiboard allows young people to use multimedia including video, audio and graphics to tell their careers stories and aspirations. It is initially being tested  through using the original stories collected in year one of the project and will then be piloted with UK based careers services.

Webquests

We are developing a series of Web 2.0 webquests designed to support professional development for Careers Guidance professionals. The first two are on the use of the internet for Careers Guidance and on careers in Science, Technology, Engineering and Maths (STEM). Along with our technical partners, Raycom, we are developing a lightweight repository which combined with the Storiboard interface, will provide for easy editing and development of Webquests.

Personalised Radio Ciphers: internet-radio and augmented social media for transformational learning of disadvantaged young people

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This is proposal submitted by Andrew Ravenscroft, Graham Attwell, David Blagbrough and Dirk Stieglitz for the PLE2011 conference in Southampton has been accepted. We are going to have a lot of fun. And remember you can join us too. Whilst paper submissions are closed you can still submit proposals for posters pecha keucha or the media competition until June 11th.

Introduction: Designing personalized new media spaces to support transformational and emancipatory learning

Relatively recent research into, and definitions of, personalised learning environments (e.g. van Harmelen, 2008) have proposed new technological configurations or learning design patterns. These typically harmonise individual learner agency and initiative with a developing ecology of open web services and tools. This is the PLEs from an ‘alternative learning technology perspective’. Another and complementary way to view personalisation, that has a history beyond relatively recent technological developments, is to view ‘personlisation as practice’. In this sense, personalisation is rooted in the ‘deep’ matching and development of learners interests, experiences and motivations with their chosen informal or formal learning trajectories, that may be realized through personalised technologies. This is a psycho-social approach to personalisaton and learning technology design and use, that conceives of learning as something that grows out from the learner, rather than something that is acquired from some pre-structured, ‘external’ and ‘imposed’ curricula.

This position is particularly important when we are attempting to find technology-enabled ways to engage, retain and support the learning of disadvantaged people who are excluded, or at risk of exclusion, from traditional learning paths and trajectories. Arguably, this problem is most severe in the burgeoning numbers of NEETs (Not in Education Employment and Training) throughout the UK and Europe. Addressing the needs of these growing communities requires new and radical approaches to learning, learning design and technology-enabled practice. One foundation for a radical and technology-enabled pedagogy for disadvantaged groups is the groundbreaking work of Paulo Freire (1970).

Applying Friere to PLE design: Technical reformulation of ciphers

In Paulo Freire’s seminal work “Pedagogy of the Oppressed” (Freire, 1970), he emphasized the importance of critical engagement in and analysis of broader societal ‘cycles’ and their effects. One way to do this is through using lived culture, and praxis (action that is informed by values) as the foundational elements for developing circles that promote transformational learning. These ideas have recently been taken up within the non hierarchical, shared, creative, inclusive, safe and supported spaces called “ciphers” – which have emerged from the urban youth culture particularly around hip hop music (Wiliams, 2009).

We are currently using this cipher concept as a metaphor for designing and developing RadioActive, a hybrid of internet-radio and augmented social media platform to support the transformational learning of disadvantaged young people.

The RadioActive pilot

This presentation will describe the design, piloting and evaluation of RadioActive with NEETs in the London Borough of Hackney. The radio-social media platform is being co-designed with these NEETs and their support actors (such as youth workers and parents) in Hackney (in London). A key aspect is that the ‘going live’ aspect acts as a catalyst for community engagement and cohesion, linked to related social media activity. Put simply, the internet-radio gives a presence, real-time narrative and an energy that drives participation, interaction and content creation.

This is an innovative and participative broadcasting model that combines Open Source or easily affordable technology to create ‘the communities’ radio platform. This deliberately fuses, inspired by Web 2.0 trends, traditional distinctions between broadcaster/program planner and listener/consumer. The holistic design concept is an edutainment platform and hard to reach community combined, via the cipher approach, into a connected ‘live entity’ rather than the community being seen as a separate audience that is broadcast to.

The central idea is that this radio cipher provides the means to initially engage and retain NEETs, who can then be exposed to and participate in informal learning activities that lead to the development of skills and competencies that prepare them for Further Education or work. They develop both ‘soft’ and ‘hard’ skills through RadioActive. The softer ones relate to personal expression, the development of self-confidence and self-esteem, and the development of collaborative working skills. The harder ones involve the development of concrete digital literacy, media production, communication and organizational skills, that can exploited in other education or employment related activities. Similarly, their artefacts and competencies are recorded (e.g. in an eportfolio) or made public (e.g on the web) in ways that can be presented to potential Educators or Employers.

The proposed conference activities

This contribution will follow the collaborative and praxis driven spirit of this project and the PLE conference, through incorporating 2 related activities:
1. A presentation linked to the archive of the pilot radio show;
2. Mashup madness or a community in harmony? Live RadioActive show and DJ set during a social event at the conference, with RadioActive DJ’s mixing a set based on 1 or 2 favorite songs suggested by each delegate.

References

Friere, P. (1970). Pedagogy of the Oppressed, Continuum Publishing.

Van Harmelen, H., Design trajectories: four experiments in PLE implementation, Interactive Learning Environments, 1744-5191, Volume 16, Issue 1, 2008, Pages 35 – 46.

Wiliams, D. (2009). The critical cultural cypher: Remaking Paulo Frieire’s cultural circles using Hip Hp culture. International, Journal of Critical Pedagogy, 2, 1, pp 1-29.

Beyond blended learning- towards a fluid discourse of educational conversations

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Steve Wheeler has written an interesting bog post, which deserves unpacking and discussing.

Steve says:

Blended learning (in the established, traditional sense) means a mix of learning activities that involved students learning both in the classroom, and at a distance from the classroom, usually mediated through technology. I am claiming that this type of blended learning – in concept at least – is now outmoded because the boundaries between local and remote have now been substantially blurred.

I think I would largely agree with him although I am not so sure it is due to the blurring of the boundary between local and remote. Reading older papers on technology enhanced learning, there was great emphasis placed on the divide between synchronous and asynchronous communication and how to provide a proper ‘mix’ of technologies facilatating such modes. Today we flip between different modes without thinking about it. Take Skype – if I text someone they may reply straight away or may reply the next day. I may have a series of short episodic conversations with a colleague throughout the day. I may switch from text to audio or video for parts of these conversations. They may be one to one or we may invite others to participants for particular parts of the conversation. Instead of a divide between synchronous or asynchronous communication, tools now support multi modal communication and multi modal learning.

Steve goes on to say:

The new blend is to blur formal and informal learning

Of this I am less convinced. I am in a few problems here because I have often written myself about informal learning. But in truth I am unconvinced of the value of the concept. Indeed there is little agreement even on what the terms formal, informal and non-formal learning mean. If you are interested in this debate there is an excellent literature review by Colley, Hodkinson and Malcom who explore different definitions and uses of the terms. I have tended to use the idea of informal learning in two ways – to refer to learning which takes place outside the formal education system or to learning which takes place in the absence of formal teaching. The problem with the first use of the term is that it refers only to what it is not, rather than to what it is. And in the case of the second, it tends to ignore the influence of what Vykotsly called a More Knowledgeable Other. The More Knowledgeable Other is anyone who has a better understanding or a higher ability level than the learner, particularly in regards to a specific task, concept or process – a friend, a peer, a colleague, who can support the scaffolding of  learning. Technology is playing a significant role in blurring boundaries here. If I read Steve Wheeler’s article, think about it and write my own ideas then surely I am learning, and in this case Steve is playing the part of the More Knowledgeable Other in guiding my thinking. Recently one of my computers was overheating. I searched for and found a web site telling me at what temperature the Northbridge chip should be running (it was running much hotter). I then found a YouTube video showing me how to take my computer apart and clean the filters. Is this formal or informal learning? Do I have scaffolding and guidance in my learning? I would suggest I do.

Even more problematic is Steve’s idea of “informal technology”. I think this may just be careless use of terminology. Of course technologies are not informal or formal. However what is certainly true is that most young people today own various technology based devices, which can be used or as John Cook calls it “appropriated” for learning. And as we move towards near ubiquitous connectivity, at least in richer countries, then these devices provide constant access to all kinds of learning – including contact to those with more knowledge than we have. It is interesting to note that most of this learning takes place in the absence of purpose built education technology, rather we appropriate applications designed for business or enterprise use or for entertainment, for learning.

I think more useful than setting a dichotomy between the formal and the informal is to explore the different relationships and contexts in which learning takes place. Last year Jenny Hughes and I made a slidecast called Critical Literacies, Pragmatics and Education as part of a Critical Literacies course being run by Rita Kop and Stephen Downes as part of their ongoing research project on Personal Learning Environments.

In this we referred to the relationships in which learning take place. These include the relationships between learners and teachers, between the learners themselves and between the learners and the wider community.

We went on to look at context. Obviously this includes place or physical context, which could be described as the learning domain. This might be a school or college, the workplace or at home. Important here is the distance between the different domains. Sometimes this distance will be short (say in the case of an apprenticeship involving workplace and school based study), but sometimes there may be a quite broad seperation between the different domains.

A second context is the social, cultural and political environment in which earning takes place. A third – and to my mind critical – context is the idea of what is legitimate learning – what is learnt and how it is learnt. Obviously this involves the idea of control.

Especially important is the context of how we recognise achievement – how outcomes are defined, what value is placed on learning, by whom and how.

We also raised the idea of discourses – the sum total of the conversations around education. In the past, we suggested, education has tended to be a top down discourse with prescribed and structured strategies  for learning. This is changing and now leaners may be more likely to start from practice without a predetermined strategy for learning.

Thus relations and context or learning are becoming fluid and are contently changing. Technology is playing a major role in these changing relationships and contexts. Such a fluid discourse inevitably leads to conflict with an educational structure based on top down educational discourses.