Empower to Shape Change: Learning and Identities in the Changing World of Work


As regular readers of this blog will know, Pontydysgu were members of a consortium in a project called EmployID, funded by the European Commission. The project focused on changing work identities in Public Employment services and how technology could be used to support Continuing Professional Development, including both formal learning and informal learning.

All too often such project produce a series of fairly unintelligible reports before they face away. We were determined not to replicate this pattern. Instead of producing a  series of annual reports for the EU based on different project work packages, for three years of the project we produced an an unified annual report in the form of an ebook.

And the EmployId Consultancy Network , formed out of the project has now produced a short book, designed for individuals and organisations interested in organisational transformations, changing identities and learning.

The EmployId Consultancy Network is a network of researchers, practitioners and trainers offering tailored services for solutions around facilitating staff development with the focus on professional identity transformation (among them are myself, Luis Manuel Artiles Martinez, Pablo Franzolini, Deirdre Hughes, Christine Kunzmann, John Marsh, Andreas P. Schmidt, Jordi Fernández Vélez, Ranko Markus, Karin Trier, Katarina Ćurković and Adrijana Derossi).

This is what the book is about:

The world of work is undergoing fundamental transformations.

For example, nurses have mostly chosen their job because they want to care for their patients, but their work now involves, to a large degree, computer-based documentation and quality assurance measures. Practitioners in public employment services turn from administrating unemployment benefits into coaches for their clients. And engineers need to make sense of large scale sensor data and assess the opportunities of artificial intelligence techniques for their companies’ future services.We see technological developments such as digitization and automation in an ever increasing number of sectors and intensity.

Are you embracing and shaping the change or are you being driven by it?

Companies and public sector organisations have to reshape their value creation processes and guide their employees to new job roles, creating an uncertain outlook. Ask yourself are you embracing and shaping change, or are you being driven by it? The ability to utilise modern technologies and methods is simply scratching the surface. Overcoming resistance to change, stressful conflicts, and lack of openness are major road blocks. We also need to look at a deeper level of learning. Employees need to rethink their job roles, their relationship to others, and what a successful working environment means to them.

Employees and Leaders need to take new approaches to match the new responsibilities

This indicates the importance of the professional identity of individuals and occupational groups. Employees are often not given opportunities to engage in reflective learning conversations. There is a need for workers to consider the emotional aspects of their work and identity. It is important that they also acquire the skills needed to work effectively with others to move from a problem focus to a solution focus and help each other in their learning process.

In this short book, we look at strategies to empower and shape change, including the role of technology and identity transformation for learning in the workplace.The contents of this book follow a deliberate path focusing on contemporary themes. It is aimed at practitioners, managers, researchers and policymakers.

You can download a free PDF copy of the book here. Or you can order the paperback version on Amazon for Euro 14.40.

Four domains of learning

four development domaninspng

I came upon this text today when I was seeking to extend on an article I was writing that included the idea of learning in four domains. It was produced, I think, for the EmployID MOOC on the Changing World of Work and was probably written by Alan Brown and Jenny Bimrose.Sadly, I was so tied up with producing my own materials for the MOOC and didn’t get to read all of the other peoples. But at a time when there is a growing need to question to division between humanities and technical subjects, I think this offers a good way forward.

Relational development – learning with and from interacting with other people

A major route for relational development is learning through interactions at work, learning with and from others (in multiple contexts) and learning as participation in communities of practice (and communities of interest) while working with others. Socialisation at work, peer learning and identity work all contribute to individuals’ relational development. Many processes of relational development occur alongside other activities but more complex relationships requiring the use of influencing skills, engaging people for particular purposes, supporting the learning of others and exercising supervision, management or (team) leadership responsibilities may benefit from support through explicit education, training or development activities.

Jack from the UK had switched career and now who worked as a carer. From the outset Jack learned much about his work from engaging with residents in the care home as well as learning from other staff. He had received letters from residents expressing their gratitude, which had boosted his confidence. His manager encouraged him to become a trainer in the care home, and although nervous and unsure he delivered the training and his self-efficacy increased.

Cognitive development – acquiring knowledge and thinking skills

A major work-related route for cognitive development involves learning through mastery of an appropriate knowledge base and any subsequent technical updating. This form of development makes use of learning by acquisition and highlights the importance of subject or disciplinary knowledge and/or craft and technical knowledge, and it will be concerned with developing particular cognitive abilities, such as critical thinking; evaluating; synthesising etc.

Bernard, a Czech automotive worker, participated in a short internal company technical training programme which positively surprised him in terms of practical outcomes and motivated him to actively work on his vocational development. ‘You had to know your stuff, the trainer was extremely competent, he knew his field very well, but sometimes I had difficulties to follow him. Anyway, it was really done by professionals who knew their stuff, and I appreciated it very much. I was very satisfied. I learned lots of things that were later very useful for my work […] It was very interesting to meet people from a completely different and a rather specialised area. I learned a lot of things and I was proud of it. I think this was the moment that made me change my attitude towards learning. I became much more curious.’

Practical development – learning by doing, by experience, by taking on challenges

For practical development the major developmental route is often learning on the job, particularly learning through challenging work. Learning a practice is also about relationships, identity and cognitive development but there is value in drawing attention to this idea, even if conceptually it is a different order to the other forms of development highlighted in this representation of learning as a process of identity development. Practical development can encompass the importance of critical inquiry, innovation, new ideas, changing ways of working and (critical) reflection on practice. It may be facilitated by learning through experience, project work and/or by use of particular approaches to practice, such as planning and preparation, implementation (including problem-solving) and evaluation. The ultimate goal may be vocational mastery, with progressive inculcation into particular ways of thinking and practising, including acceptance of appropriate standards, ethics and values, and the development of particular skill sets and capabilities associated with developing expertise.

Davide, an Italian carpenter, saw learning as a practice-based process driven by curiosity, a spirit of observation, and trial and error. A major role was played by his passion for the transformation of matter, which he perceived as an almost sacred event: ‘It really struck me to see that from a piece of wood one can create a piece of furniture’.

Emotional development – making sense of your own feelings and how others feel 

For emotional development, the major developmental routes are learning through engagement,  reflexiveness that leads to greater self-understanding, and the development of particular personal qualities. Much emotional development may occur outside work, but the search for meaning in work, developing particular mind-sets, and mindfulness may be components of an individual’s emotional development. Particular avenues of development could include understanding the perspectives of others, respect for the views of others, empathy, anticipating the impact of your own words and actions, and a general reflexiveness, which includes exploring feelings. Identity development at work may also be influenced by changing ideas individuals have about their own well-being and changing definitions of career success (Brown & Bimrose 2014).

Henrik from Denmark switched career, moving into caring and developed a new relationship with his work, which he found much more emotionally engaging. While studying for his skilled worker qualification, Henrik immersed himself in individual assignments of his own choice. In one assignment, he developed a ‘product’ to help improve a pupil’s ability to communicate, an ability which was being lost due to a rare disease. When Henrik talked about the assignment he was very engaged and showed insight into the syndrome. Because the assignment was closely related to his experience and practice, he saw meaning in undertaking it: ‘It was as though there was a circle I could complete on my own.’ He received a top grade for the assignment, and it is evident that positive learning experiences and the perception of entering into learning processes that are meaningful to his life and work situation are strong motivating factors in his engagement in further learning.

Happy birthday, Graham Attwell

Today the fellow-bloggers on Pontydysgu site can congratulate Graham Attwell on his birthday. I hope there is no home-made rule that would prevent us from celebrating this day via his own website.  Cheers, Graham!

Years and more …

Happy birthday, Graham Attwell

Today the fellow-bloggers on Pontydysgu site can congratulate Graham Attwell on his birthday. I hope there is no home-made rule that would prevent us from celebrating this day via his own website.  Cheers, Graham!

Years and more …

The future of work and changing occupational identities

The debate over the future of work, long running in research circles but kicked into public consciousness amongst others a Oxford University study titled ‘The Future of Employment: How susceptible are jobs to computerisation’ suggesting over 40 per cent of jobs are at threat in the next 11 years due to technology, emgineercontinues. In truth there is little agreement from economists and labour market specialists. Some claim techn0logy is leading to more jobs, some that it is destroying jobs and still other that it is neutral. Some claim technology is leading to jobs being deskilled, others the reverse.

I like a recent blog post entitled ‘More on digitalisation and skills: What happens within occupations?’, by Guillermo Montt on the OECD Skills and Work web site. The article says that “as technology enters the workplace, the tasks related to a job and an occupation change” citing  Alexandra Spitz-Oener (2006) who found that in Germany, occupations in the 2000s require more complex skills than in 1979 and that this change is more pronounced in occupations that adopted computers. Although something of a simplification, that finding is largely born out in analysis of the USA O*NET data. The article also draws attention to research by James Bessen published in his recent book ‘Learning by Doing: The Real Connection between Innovation, Wages and Wealth‘. “He follows the evolution of occupations over time and claims that accelerated technological change has implications for inequality within occupations with more and more occupations becoming winner-take-all markets.” Essentially, as new technology is introduced pay and opportunities in occupations bifurcate with a few taking high high, pay levels and more taking home lower pay. “In occupations requiring above-median computer use, the 90th to 50th percentile wage ratio has risen by 0.2% per year but has remained stagnant in occupations with below-median computer use. Workers who stay ahead of the curve, those who learn by doing, reap the wage benefits of technological change.”

This has major implication for training and continuing professional development. CPD has traditionally been organised through courses. But as we have already found in in the EmployID project working with employees in European Public Employment Services, traditional course delivery is both too slow to respond to change and even more problematic is unable to deliver the volume of training required. The approach adopted in EmployID is both to look at using new technologies for learning and for promoting informal learning in the workplace but also to center on changing occupational identities. For instance there is a very different occupational identity associated with a print graphic designer than todays web designer. But the ability to change occupational identities may be shaped by previous learning experiences and by motivation as well as the ability to reflect on both individual and group learning. Within EmployID we are exploring how Learning Analytics can bets be deployed to assets people in reflection (Reflection Analytics) and to assist in transforming identities to deal with such change. I am presenting this work next week at a LAKs pre conference workshop in Glasgow and will publish by slides on this blog.