Category Archives: education 2.0

Developing internet based careers guidance

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Last year, together with my colleagues Jenny Bimrose and Sally Anne Barnes from the Institute for Emplyment Research at the University of Warwick in the UK, I ran a number of focus groups with young people on the use of technology for Careers Advice, Information and Guidance. The focus groups were part of research comissioned by the CfBT, a UK based educational charity. The main aim of the resaerch was to examine the skills needed by Personal Advisers working in the publicly funded Connexions service to deliver internet based guidance.

The full report is not yet published. But the executive summary of the report is now available for free download from the CfBT web site.

Whilst obviously the report is focused on the UK careers  advice,  information and guidance services, the issues raised are pertinent far further afield.

Here are two excerpts from the summary report.

Demand from young people for internet-based guidance

Progress towards achieving widespread access to advanced internet based services through phones and / or mobile devices seems unstoppable, with young children exposed to new technologies from birth. Internet-based devices now offer a range of functions way beyond basic phone-calls and SMS text-messaging with social interactions unrestricted by time or space. Young people use information and communications technology (ICT) not just for accessing information, but for creating and sharing knowledge.

All of the young people who participated in our study were able to access the internet either at home, school or college, on a daily or weekly basis. They also accessed the internet using various means (for example, mobile devices and games consoles as well as personal computers). Although many parents / carers were monitoring young people’s level of ICT usage, the nature of internet access was not being restricted – irrespective of age group.
Overall, we found a high level of ICT usage by young people, with internet-based services an integral part of their social networking, communication and entertainment. Findings from our study also indicate how young people think that internet-based services could be an effective way of delivering guidance services more flexibly and effectively in the future.

However, the importance of shaping these services in a way that reflects the current usage by young people is clear. So, for example, the majority of young people in our study use technology to gather information. This suggests an increase in the use of online multi-media to develop personalised information, together with increased access to different types of high quality, online information. Additionally, it indicates the need for P.A.s to coach young people in how to distinguish amongst reliable, unreliable and biased sources of online labour market information. Other ways young people in this study felt their current usage of internet-based services should shape guidance services in the future related to chat rooms; online, multi-media; personalised information; and email communication.

Despite high levels of ICT competence and the trend towards more openness, collaboration, peer communication and user-generated content, the young people still highly valued their face-to-face contact with P.A.s, because of their professional expertise. However, where P.A.s are accessed on-line, they will need to demonstrate a level of proficiency in internet-based technologies at least equal to those of the clients accessing their expertise to maintain their respect.

Internet-based guidance

There is a strong policy steer for organisations delivering guidance services to young people in England to make greater use of internet based services to deliver guidance, despite there being much still to be learned about this aspect of professional guidance practice. For example, reliable evidence on the impact of introducing internet-based services is currently lacking and the potential for cost savings is unknown.

A range of internet-based services are, or could be, used to deliver guidance, including for example, email, web chat, SMS messaging, mobile phones, website, software and video conferencing. An important first step in delivering effective and efficient internet-based guidance services would be agreement about a common, up-to date language to describe exactly what it comprises. Not only is there a lack of consistency in the terms currently used to describe this area of practice (e.g. web-based guidance; e-guidance; internet-based guidance), but the types of services listed under these terms vary. Once Connexions organisations are able to specify which internet based services they wish to offer to clients, then the training support required will be easier to identify. For example, one Connexions organisation may decide to increase its offer of guidance to young people via a telephone helpline, whilst another wishes to develop guidance by email and yet another decides to concentrate on supporting P.A.s to develop multi-media labour market information resources to deliver as part of group work with young people. Training requirements for each of these methods of delivery would be slightly different.

Where guidance organisations have already embraced technology in the delivery of services, there seems to be a tendency to invest resources in training a group of practitioners to specialise in particular areas of practice. For example, Career Services New Zealand has trained one group of practitioners to work on a telephone helpline service alongside their face-to-face work, whilst another group has been trained to offer e-mail guidance.

Technology needs – skills deficits, competences or learning opportunities?

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Last Friday I attended a seminar on e-learning 3.0at the British Library organised by Bryony Taylor, Senior Policy Advisor for Technology Enhanced Learning at Lifelong Learning UK. The ideas behind it were pretty neat – to bring together researchers, practitioners and policy makers from from higher education, further education, libraries and community learning to debate and identify the needs of the lifelong learning workforce in a rapidly changing world. And, fair play to the organisers, instead of the usual sit and listen policy events, there was opportunity for discussio0n and debate.

The symposium was chaired by David Melville, Chair of LLUK and Chair of the Committee of Inquiry into the Changing Learner Experiences (the report is well worth reading).

There were four short inputs (called ‘think pieces’). Laura Overton spoke on Towards Maturity – the changing nature of work place learning, Damien Kilkenny from Preston College spoke on the changing nature of learning in further education, Phil Bradley talked about the changing nature of learning in libraries and I spoke on the changing nature of learning in higher education.

The major aim of the seminar was to identify the key training needs of the education workforce and this is where things got interesting. The organisers had thought we could do this by identifying competences needed to cope with changing technology and by finding the gaps between the present skills of the workforce and future skill requirements. But, despite the diverse backgrounds of participants, almost all of us rejected this approach. The question was not one of competences or skills deficiencies we said, but rather to identify learning opportunities. And, one of the most important needs, we felt, was for staff to have time for learning.

Anyway here are the official outcomes as documented on the Learning 3.0 Ning web site.

“The group identified that the needs of learning professionals today are a mixture of skills, competencies, attitudes and behaviours. The main workforce needs identified included:

  • A new mind-set – recognition of the need to change and willingness to change
  • Flexibility and adaptability
  • Resilience
  • Digital life skills
  • Mentoring and coaching skills
  • Facilitation skills
  • Ability to manage online identities/online presence
  • Ability to self-evaluate new technologies for their use in teaching and training
  • Curating online content made by others

What are the recommendations for addressing the workforce needs identified? Some of the recommendations of the group included:

  • Showcase good practice from across the lifelong learning sector which highlights the benefits of using technology.
  • Identify the barriers to effective use of technology and make recommendations as to how these can be overcome.
  • Ensure all staff in the lifelong learning sector are given time to learn and develop as part of their job.
  • Create a network of volunteer mentors and coaches for digital life skills in lifelong learning.
  • Create a digital life skills framework for learning professionals which includes skills in:
    • Managing your organisation’s/department’s online presence
    • Managing online identities
    • E-portfolios
    • Safety and security online
    • Self-evaluation
  • Identify how practitioner”

Short videos of the introductions and so0me of the discussions are also available on the web site. Here are excerpts from my presentation (note – the audio recording level is very low – you will need to turn up the volume).


Find more videos like this on Learning 3.0


Find more videos like this on Learning 3.0


Find more videos like this on Learning 3.0


Find more videos like this on Learning 3.0

Using media for e-portfolios and Personal Learning Environments

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Another quick article in the ‘rethinking e-Portfolio and Personal Learning Environments’ mini series.

One of the problems in Technology Enhanced Education, I am coming to think, is that new media are very different from traditional paper and book based media. And as Friesen and Hug (2009) argue that “the practices and institutions of education need to be understood in a frame of reference that is mediatic: “as a part of a media-ecological configuration of technologies specific to a particular age or era.” This configuration, they say, is one in which print has been dominant. They quote McLuhan who has described the role of the school specifically as the “custodian of print culture” (1962) It provides, he says, a socially sanctioned “civil defense against media fallout”  – against threatening changes in the mediatic environs.

So what is appropriate content for an e-Portfolio may not be that required by our education systems and institutions, Much of university education is based around essays. Research is still judged by publications in scholarly journals.

Essays and journal content do not make for inspiring web content, however good. Indeed like most other people, I simply print out papers I want to read. But more importantly such paper oriented publications lack the richness that the web can bring, through linking, through the use of multi media, through links to people and increasingly through location specific enhancement.

This problem is not unique to education. As the Guardian newspaper reports, it is also a pressing issue for publishers nervously awaiting the arrival of the iPad and wondering how to produce materials for both print media and for use on a mobile device.

The Guardian interviews Wired editor Ben Hammersley who says “Digital convergence pushes content to more and more devices, but for the requirements of each can be very different. For example, location data can be important for reading stories on the iPhone, while linking is essential for web publishing, and typography has to change for publishing on a tablet computer.”

Hammersley is developing a new content managements system to overcome this problem. Called ‘Budding’ , the system appears to be based on mark up code to allow multiple use of texts.

“Having to learn to write in markup isn’t an imposition, any more than having to learn shorthand or telegraphese. And as with learning any new language, you gain a new soul: writing in markup would allow you to embed code” Hammersley explains on his blog.

“The ability to embed code within a story gives us whole new realms of possibilities for journalism and publishing. Digital platforms are connected and location aware, so why not use that? At the moment the answer is “because your infrastructure won’t let you,” but if it could, the potential is extraordinary.”

In another blog entry he says: “One of my basic points is that having lots of metadata means you can do lots of really nice stuff when you transition from print to online, or print to multimedia. But that metadata needs to be captured and stored as close to the original author as you can. The moment when you can write this stuff down and store it is fleeting, and once it has passed, it has passed forever, for profitable values of forever at least.”

And according to the Guardian: “Budding should also provide an archive for writers as the project aims to transfer the writing and editing online to the cloud, and export it from there to multiple formats such as Indesign or blogging software.”

This sounds very much like part of a Personal Learning Environment to me: a tool which can allow us both to capture contextual learning where and when it happens and to repurpose it for presentation in different media, including on-line through an e-Portfolio and in written formats for essays and scholarly publications.

The only draw back I see is the mark-up language – would academics, students, learners use mark up. Maybe they would, if there was enough obvious gain. And maybe we could develop a simple menu allowing the markup to be added from a visual editor. After all, word processors juts use a menu system to add mark up to text (and a long time ago with Word Perfect the mark up code was written).

Ben Hammersley says he is going to offer Budding free to authors. I’ve signed up for a trail. But could we work out a mark up code for a PLE or e-Portfolio?

References

Friesen N and Hug T (2009), The Mediatic Turn: Exploring Concepts for Media Pedagogy, In K. Lundby (Ed.). Mediatization: Concept, Changes, Consequences. New York: Peter Lang. Pp. 64-81.

McLuhan, M. (1962), The Gutenberg Galaxy: The Making of Typographic Man. Toronto: University of Toronto Press.

Pedagogy Frameworks, tools and representations

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More on the work in progress. Yesterday I wrote about pedagogy framework for the development of web 2.0 learning environment we are developing for European G8WAY project which aims to support learners in transitions between school and work, school and university and university and work.

In the framework we look at different pedagogic theories. We the look at Conole, Dyke, Oliver and Seale’s model for mapping pedagogy and tools for effective learning design. Based on Activity Theory models of transition process and on a Vygotskian pedagogic approach we aim to try to identify mini learning activities for supporting transitions and to identify social software tools that can support such learning.

The paper by Grainne Conole et al is worth reading in full. But here is a synopsis  of their framework and its representation.

Conole, Dyke, Oliver and Seale (2004), have proposed a toolkit and model for mapping pedagogy and tools for effective learning design. They say “Toolkits are model-based resources that offer a way of structuring users’ engagement that encourages reflection on theoretical concerns as well as supporting the development of practical plans for action (Conole & Oliver, 2002). The models that form the heart of each toolkit consist of representations of a ‘space’, described in terms of qualities, in which theories or approaches can be described.” They emphasise that “the descriptions of these approaches reflect the beliefs of describer. These models are thus best understood as sharable representations of beliefs and of practice, rather than as definitive account of the area (cf. Beetham et al., 2001).”

The framework they propose consists of the following six components:

  • “Individual – Where the individual is the focus of learning.
  • Social – learning is explained through interaction with others (such as a tutor or fellow students), through discourse and collaboration and the wider social context within which the learning takes place.
  • Reflection – Where conscious reflection on experience is the basis by which experience is transformed into learning.
  • Non-reflection – Where learning is explained with reference to processes such as conditioning,preconscious learning, skills learning and memorisation (Jarvis, Holford, & Griffin, 1998).
  • Information – Where an external body of information such as text, artefacts and bodies of knowledge form the basis of experience and the raw material for learning.
  • Experience – Where learning arises through direct experience, activity and practical application.”

They put forward three ways of representing the framework.

The first is as a series of continua:

The second is a three dimensional representation with a cube:

The third emphasises the relationships between the ends of the spectrum in the form of a octahedron:

Developing a Pedagogical Framework for Web 2.0 and social software

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Earlier this week, I wrote a post on issues in transitions between school and work, school and university and university and work. This is part of Pontydysgu’s ongoing work on the recently launched (no web site yet) G8WAY project. the project seeks to use social software to help learners in transitions. We are working at the moment on developing a Pedagogical Framework.

This is not so easy. I used to rail against the idea that educational technology is pedagogically neutral as so many vendors used to say. All technology has affordances which can facilitate or impair different pedagogical approaches. And whilst the educational technology community has tended to espouse constructivist approaches to learning, the reality is that most Virtual Learning Environments have tended to be a barrier to such an approach to learning.

However Web 2.0 and social software opens up many new possible approaches to learning, largely due to the ability for learners to actively create and through collaboration and social networking. But teachers constantly ask what software they should use and how they can use it in the classroom. What software is good for what pedagogic approach, they ask?

The idea of the G8WAY framework is enables us to map onto digital media and e-tools with regard to their learning characteristics, such as thinking and reflection, conversation and interaction, experience and activity or evidence and demonstration. This can then be used as the basis against which to benchmark pedagogical principles for any particular learning scenario developed within G8WAY.

So, for example, a learning activity that enables learners to reflect on their experience, say for example, in a work-based learning context – would map to ‘thinking and reflection’ and ‘evidence and demonstration’. In contrast, a learning activity that supported collaboration would map to the first three characteristics. Of course any one individual using this schema would map particular instances differently, depending on their interpretation of the framework and the context of use of the tools; the point is this framework provides a useful schema to think about tools in use and how they map to different characteristics of learning.

This seems a useful approach – the question is how to do it? Does anyone have any references to previous approaches like this?