User enagagement

I’ve been working this afternoon on a series of use cases for the Mature-IP project. Of course, there is always a problem, especially in an international project, of agreeing exactly what a use case is! But at least for me, it does provide some degree of focus on what users are going to do with software. In the context of the Mature project which seeks to support knowledge maturing processes through the development of Personal Learning and Management Environments and Organisational Learning and Management environments, a focus on users seems very relevant.

Indeed, I am somewhat confused as to why educational technology development is not more often focused on end users. I liked the approach of the Jisc Users and Innovation programme in implementing a so called Users and Innovation Design Model – now called a User Engagement Approach:

Jisc say “a user engagement approach needs to meet certain requirements to benefit both users and developers. It must be able to:

  1. Identify, describe and analyse the users, their tasks, real world objects and usage contexts.
  2. Translate the user’s world into a system’s world
  3. Involve users throughout the whole design/development process
  4. Flexibly explore different design responses and decisions
  5. Test the effectiveness of the user engagement throughout the development life-cycle.”

The mystery for me is that such an approach is seen as novel. Far too often learning technologies are based on innovative approaches to technology itself, regardless of whether it is of any  practical application for learners. And one of the base assumptions behind the design of much educational technology, appears to be the present paradigm of course and classroom delivery of learning. If we are to extend educational technology to support informal learning and work based learning,  understanding users, their tasks, real world objects and usage contexts would seem critical.

That does require new approaches and models, not only for software design and development, but to understanding the processes of learning from work and of how informal learning results in knowledge development. And this in turn would seem to require multi disciplinary approaches involving developers and researchers as well as learners from different specialities and with different areas of expertise.

Personal Learning Environments – the slidecast

Last week I made a presentation at an Evolve Open on-line seminar about Personal Learning Environments. The seminar was very well attended, with a great presentation on e-Portfolios by Sigi Jacob and a lively debate.

As ever I promised I would post my slides on Slideshare. Trouble is I promise and don’t always do. There are two main reasons. The first is the struggle to make sure I acknowledge all sources – especially the photos. And the second is that my slides do not really make sense without audio. They are designed as an extra and complementary channel of communication. I see little reason to write on a slide and then read it out verbatim. Rather they illustrate what I am talking about. And thus on their own they make little sense. Of course I could record my presentation live and add that soundtrack to the slides. But I find that live presentations do not necessarily work as a recording. In general I think recordings – or slidecasts should be short and preferably under ten minutes. This mean re-recording the sound track and then syncing with the slides. It is not difficult but it takes time.

Anyway I have kept my promise and I hope you find it worthwhile.

Barriers to Personal Learning Environments

I am speaking at a joint Evolve / Educamp on line session tonight about e-Portfolios and PLes. Coincidentally, I have been working on background research for the Mature project which is seeking to develop Personal Learning and Management Environments to support professional development and knowledge maturing services.

One topic in my brief for Mature was to look at barriers to the introduction of PLEs and PLMEs. As I wrote two weeks ago, PLEs are with us now – in the sense of how learners are using computers to support their own learning. But at the same time there appear to remain institutional and organisational barriers to the wider adoption of PLEs.

Anyway this is what I came up with for the Mature work. I would love any comments or feedback.

Issues in introducing PLEs

Despite the interest from the educational technology community, the implementation and institutional support for PLEs remains slow. This may be a reflection of the need to address a series of issues, both related to approaches to teaching and learning and technology development.

Learner Confidence and Support

One of the reasons why current VLEs have been successful is that they allow universities to centralize support and thus ensure a certain level of competence and quality of experience (Weller, 2005). Supporting learners in creating their own learning environments would be a major challenge.

Furthermore many learners may not have the confidence and competence to develop and configure their own tools for learning. However, Wild, Mödritscher and Sigurdarson, (2008) consider that “by establishing a learning environment, i.e. a network of people, artefacts, and tools (consciously or unconsciously) involved in learning activities, is part of the learning outcomes, not an instructional condition.”

Moreover, the advances in Wb 2.0 tools and social software are reducing the technological complexity and knowledge required by the user in configuring such tools.

Moving beyond issues of technology, many learners may feel challenged by the shift towards more learner centred provision and by the idea of managing their own learning. Setting aside issues of whether this is a core or meta level competence, learners will often still require support.
Institutional control and management

A further barrier to the introduction of Personal Learning Environments may be fear by organisations of loss of institutional and managerial control. This is a complex issue. It may imply a difficulty in pedagogical change and innovation with the move towards more learner centred learning. It may reflect the requirement of institutions to utilise computer based systems for managing programmes and students with present functionality for this provided through integrated Virtual Learning Environments. It could also reflect the requirements of centralised curricula and prescribed learning materials and learning routes. It may also reflect the preference of Systems Administrators to control software systems and server access and the need for data security.

At university level many students now use their own laptop computers, thus alleviating some of these issues. However, this will not be so in an enterprise.

Also at university level, many institutions are moving towards Service Oriented Architectures (SOAs). These may allow specific learning services to be delivered in formats that can be consumed through a PLE, whilst maintaining the integrity of administrative systems and services.

Contexts of learning

In seeking a generic approach to PLE development, design and provision, there is a danger of overlooking the different contexts in which learning and knowledge development take place. Not only will different users be dealing with different knowledge, subject areas and data, but the physical environment in which the learning takes place will vary as will use of the learning. This may have profound implications for PLE design and deployment.

Experimentation, Development and Interface design

There are many interesting projects working on different aspects of learning design and development and contributing to what we might call a future PLE. Inevitably, much of this work is being undertaken by computer programmers and specialists, with a greater or lesser understanding of education and learning. To evaluate the potential of such developments requires trialling with real users. Yet, most of these projects are at best at a beta stage of development. Many do not have well developed user interfaces and the design of such interfaces is time consuming. Yet, without such interfaces it is difficult to persuade users (individual and organisational) to involve themselves in such trialling.

User centred design models may offer a way forward in this respect.

Personal Learning Environments have happened

There has been some discussion lately questioning why Personal Learning Environments have been so slow to take off. I think this misses the point. PLEs are here. they are being used every day by thousands of users all over the world. True, there is no branding saying PLE. And the PLEs differ greatly, technologically and in how they are being used.

PLEs were never about developing a new generation of educational software. PLEs were about a change in the way learners used technology to support their learning. PLEs were about reflection on different sources and contexts of learning. PLes were about learners taking control of their own learning. PLEs were about collaborative and social learning

Web 2.0 and social software has facilitated that happening. Be it Facebook or Ning, blogs or Wikis, Webquests or social bookmarking, it has taken place. Not every learner is progressing at the same pace and has the same confidence in developing, configuring and using their PLE. Why should they? Learners move at different speeds in different contexts and at different stages of their lives and learning journeys. Learners have different personal preferences for the tools they use for learning and the mode of learning they prefer. Learning takes place in different contexts – institutional and workplace. But the changes we talked about when we first discussed the idea of the PLE is happening all around us.

Of course it is true to say that institutions have not supported that change – if they have recognised it at all. Institutions remain wedded to control and management models and the LMS or VLE suits that purpose. However, the slow move to web services, the slow adoption of standards and increasing interoperability are making it easier for learners to utilise institutional course provision within their PLE.

But the big change will not be through the univeristy and schooling systems. The big change will be as work based leaners and learners not enrolled on any institutional course use technology to support their learning. Of course that will not be educational technology as such. It will be tools like Diigo or PBwiki, Twitter and WordPress. This does pose a question as to the future role of educational technology. Essentially the adoption of the PLE has passed educational technology by. The cutting edge of the so called educational technology community is no longer with the developers or systems administrators. It is the pedagogists, the teachers, the facilitators and the learners who are leading development. And that is as it should be.

Open education – Spring programme

It is the season of predictions for 2009. Here is mine – 2009 will be the year of Open Education. Seminars, workshops, lectures, courses – all available on line and for free. I am not sere I trust my  star-gazing ability – or my ability to predict technology development trends for that matter – so we are doing our best to make sure it comes true by organising a series of events ourselves.

Over the next few days I will be posting details of a whole series of different events. First up, here is the spring Open Seminar series being organised by the JISC Evolve network in collaboration with the German Educamp Network who are staging a series of conferences around Web2.0 social software and elearning. is organising the third EduCamp in Germany.

Emerging Sounds of the Bazaar Live

26 January 1900 CET, 1800 UK time – Dragons Den special – Learning and Multi user Virtual Environments

23 February 1900 CET, 1800 UK time – The reality of communities

March 2009 – time and date ot be announced – LIVE broadcast from JISC Emerge conference.

You can listen live to all the programmes by going to http://tinyurl.com/6df6ar in your web browser. This will open the live stream in your MP3 player of choice.

Emerging Mondays Seminars

The open online seminars will take place on the Elluminate platform. We will announce the address for the events shortly, together with the final line line up of presenters. Each seminar will feature tow short introductions with most time being given over to discussion.

PLEs and E-Portfolios – is this the future of education?
January, 19th 2009, 1900 CET, 1800 UK time. Click here for access to Elluminate.
Speakers: Graham Attwell, Pontydysgu
Moderators: Thomas Bernhardt and Marcel Kirchner

  • What does a PLE look like?
  • What is PLE? A technical concept or a pedagogic method?
  • How can we use e-Portfolios and PLEs in practice?What is the difference between a PLE and an E-Portfolio?
  • Is the PLE the future of education?

Careers and the Internet – how does Web 2.0 impact on our Online Reputation and Identity
February, 16th 2009 – 1900 CET, 1800 UK time. Click here for access to Elluminate.
Speakers: Steven Warburton, Kings College, Eduserve funded Rhizomes project
Moderators: Cristina Costa and Marcel Kirchner

  • How can we use E-Portfolios and other tools for applying for jobs and building identities
  • The risks and opportunities in developing a web identity
  • Privacy 2.0

Enterprise 2.0 – the potential of Social Software for learning in enterprises
March, 16th 2009 – 1900 CET, 1800 UK time. Click here for access to Elluminate.
Speakers: Timothy Hall, University of Limerick, Ireland
Moderators: Cristina Costa and Steffen Büffel

  • How is social software being used for learning in enterprises
  • Can social software support communities of practice
  • How can social software support informal learning

Edupunk – Free the educational system
April, 6th 2009 1900 CET, 1800 UK time
Speakers: Dr. Martin Ebner and Steven Wheeler, University of Plymouth
Moderators: Thomas Bernhardt, Marcel Kirchner and Cristina Costa

  • Edupunk – hype or reality
  • Does e-teaching need a pedagogical apprenticeship?
  • Why and how far students should be involved in the developing process of courses?

ThoughtFest 09

5-6 March, Salford, Manchester, UK
Thought Fest is a two-day event being organized by Pontydysgu with the support of the JISC Evolve network and
the European Mature-IP project.

The event will bring together researchers in Technology Enhanced Learning in an open forum to debate the current issues surrounding educational technologies and discuss how and where research impacts on practice and where practice drives research.

Whilst there will be keynotes by Graham Attwell and Steven Warburton, Thought Fest is a user driven workshop and we welcome ideas for sessions, demontsrations activities. Accomodation and food for free – you juts have to pay for your travel.

More details here or sign up on this page.

Educamp
April 17th – 19th
Venue: Ilmenau, Thuringia, Germnay
What is the EduCamp all about?
The EduCamp-Network (http://educamp.mixxt.de/) is organising the third EduCamp in Germany. This will also be the first international EduCamp. The event will take place from the 17th to the 19th of April, 2009 in Ilmenau, Thuringia. Details of previous EduCamps can be found at http://educamp.mixxt.de.

There will be some initial structure for the programme, but after the panel discussion on Friday, the EduCamp will be organized as a barcamp. Sessions and workshops will be organised by participants at the beginning of the event. On Sunday the topic under discussion is “EduOpenSpace” (OpenSpace?). Participants will form clusters to discuss some of the related topics.

Topics
The issue of how we can use social software, such as weblogs, podcasts, wikis, micro-blogging, VoIP in education in schools, universities and companies is a subject attracting much interest. Developing connections to other people and joining learning networks is central to the Information society. Mulitple knowledge resources all access to the exchange of experiences and the construction of knowledge.

The last EduCamps meeting discussed ‘Teaching and Learning 2.0′. This meeting will continue those discussions.

EduCamp is an open event and everyone interested in welcome to attend. It will take place at the Humboldtbau at the Technical University of Ilmenau.

The main topics for the EduCamp are Corporate Learning 2.0 and e-learning in schools or universities. Other topics include the use of E-Portfolios, Digital games and virtual worlds in education. In line with the idea of barcamp, everyone is invited to propose their own topics for discussion.