Category Archives: Career Guidance

This is what the UK governement intends for education services

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Much of the publicity about cutbacks in public spending in education in the UK have focused on the limitations in student numbers in universities and on the axing of the school building programme.

However, perhaps the most dramatic affect to date is being felt by the Careers Service, usually called Connexions. The Unison trade union have produced a summary of what is going on and it does not make for pretty reading.

Here are a few examples drawn from their survey.

In Luton, trade unions and employees are now being consulted on the Connexions proposals which involves the reduction of 12 full time posts, nine of which are currently filled; early cancellation of contracts with some voluntary sector providers; and reduction in the budget available for resources and other services to support work with young people.

In Thurrock, at least £304k cut from Connexions budget in year with approximately 10 jobs going, leading to reduced time available to provide a universal Information, Advice and Guidance service and track young people so as to support them into Employment, Education and Training

In Norfolk the cuts are more dramatic. “We are losing the Connexions brand and becoming guidance advisers, we are threatened with a 50% reduction in funding and the loss of 65WTE jobs. PA jobs are being cut and the structure for services vastly pared down impacting on delivery. Centres are being closed down so YPs have no access. Guidance will be electronic and phone based and two tiers of working are being delivered – targeted and tailored, suggesting some grading differential in pay too. No LDD PAs or casework managers.”

Similarly in Northamptonshire. “The whole Company, numbering 175, has been placed at risk of redundancy. The in-year cut to the Connexions service is £1.3 million out of a budget of £5.4 million, which will require a 40% reduction in the second half of the year to end of March.”

And so it goes on. Meanwhile the government blathers on hypocritically about its commitment to a universal and high quality careers service. Indeed, the Conservative Government in their manifesto proposed a new all-age careers service. At the Institute of Careers Guidance conference (November 2009) then shadow education minister David Willetts stated that he recognised the critical importance of high quality, impartial, universally available careers information and advice and of the economic and social benefits these bring

Sadly few outside the careers services realise what is going on. But everyone in education in the UK should be watching. For what is happening to the careers service today is a blueprint for what may happen to schools, colleges and universities tomorrow.

Free workshop on educational transitions

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The autumn conference season is in full swing. One  of my favourites is Online Educa Berlin - this year being held on 2 and 3 December. If nothing else Online Educa is a great social event – a chance to catch up with friends from round the world. Online Educa also organises a series of pre conference workshops on 1 December. and this year we are organising a workshop for the European funded G8WAY project on educational transitions. Whilst there is a fee for many of the workshops, the G8WAY event is sponsored by the project and is free to participants.

The workshop will focus on the issue of how educational transitions can be made easier for young people through Internet-based services (e.g. career advice, information and guidance).

According to the workshop website the importance of helping young people in their quest to find employment is widely recognised and there is growing interest in the potential of technology-assisted learning when it comes to helping young people make the transition from education to employment. However, this area of learning remains in its infancy and throws up a series of issues for policymakers, researchers and practitioners alike.

The European project G8WAY: Enhanced Gateway to Educational Transition is investigating how social software and Web 2.0 applications can be used to help young people in make transitions.

The following key issues will be explored in the workshop:

  • What are the challenges of educational transitions – how can young people start a career in recession-hit European societies?
  • What is the potential of social software and Web 2.0 tools in the context of transitions?
  • What role can careers guidance and support play in this process?
  • What is the future of technology-based learning regarding career education?

The active involvement of participants, exchange of expertise and creation and further development of ideas will be the key elements of this pre-conference workshop.

whilst the workshop is free places are limited and pre registration is necessary. If you are going to be in Berlin, don’t miss our workshop.

Using linked Data to support Careers Advice, Information and Guidance

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For some time, I have been working at developing a Technology Enhanced Boundary Object (TEBO) to help Careers Advisers (PAs) understand Labour Market Information (LMI). But I am increasingly interested in how we can access and visualise live LMI as part of the careers advice process. These are notes I have written about the idea.

What is linked data?

The Web enables us to link related documents (from linkeddata.org). Similarly it enables us to link related data. The term Linked Data refers to a set of best practices for publishing and connecting structured data on the Web. Key technologies that support Linked Data are URIs (a generic means to identify entities or concepts in the world), HTTP (a simple yet universal mechanism for retrieving resources, or descriptions of resources), and RDF (a generic graph-based data model with which to structure and link data that describes things in the world).(Tom Heath, including excerpts from Bizer, Heath and Berners-Lee (in press))

What is the relationship between Linked Data and the Semantic Web?

Opinions on this topic differ somewhat, however a widely held view is that the Semantic Web is made up of Linked Data; i.e. the Semantic Web is the whole, while Linked Data is the parts. Tim Berners-Lee, inventor of the Web and the person credited with coining the terms Semantic Web and Linked Data has frequently described Linked Data as “the Semantic Web done right.”

Using Linked data with Careers PAs in the UK

Though the MATURE project we have undertaken extensive research and consultation with PAs in different Connexions companies including in England and Wales around the use of Labour Market Information in Careers Advice, Information and Guidance. Work undertaken through the project has aimed to allow research and easy access to documentation around different careers including LMI. We are also aware that all LMI requires interpretation – s stage of knowledge maturing – and one aim has been to allow easy forms of interpretation though tagging etc. A second aim has been to allow the development of an organisational knowledge base through sharing the results of LMI research. LMI is based on various data, collected by different government agencies and by for example the sector skills councils. In the past access to this data has been restricted. Additionally it requires considerable knowledge and skills to be able to manipulate and interpret large data sets. Inevitably much of the interpetation is over generalised and is frequently out of date.

Open Data

In autumn of 2009, a new web site was launched in the UK based on an initiative by Tim Berners Lee and Nick Shadbolt. Data.gov.uk seeks to give a way into the wealth of government data. As highlighted by the Power of Information Taskforce, this means it needs to be:

  • easy to find;
  • easy to license; and
  • easy to re-use.

The aim is to publish government data as RDF – enabling data to be linked together. The web site says their approach is based on:

  • Working with the web;
  • Keeping things simple: we aim to make the smallest possible changes that will make the web work better;
  • Working with the grain: we are not looking to rebuild the world. We appreciate that some things take time; others can be done relatively quickly. Everything has it’s own time and pace;
  • Using open standards, open source and open data: these are the core elements of a modular, sustainable system; and
  • Building communities, and working with and through them (both inside government and outside).

The new UK government has committed itself to backing this initiative and increasingly local government organisations are providing open access to data. Many of the key data sets for LMI are available through the data.gov.uk site including time series data on employment in different occupations, average earnings, job centre vacancies (at fine grained local office level and over a 10 year time series), qualifications, graduate destinations etc. along with more generalised but critical data such as post codes. All data can be queried in real time through a SPARQL interface.

Thus there is considerable potential to run queries and provide linked data providing valuable Labour Market and Careers information.

For instance:

A post code or location based query around a particular occupation could reveal:

  • the average pay for that job
  • job centre vacancies in that job over the past at a local level

By querying external databases this could be extended to include:

  • iCould videos about that career (there are something like 1000 high quality videos available)
  • Job description along with required qualifications

Where xcri course information data is available the app could provide information on local courses related to that career (Note – xcri data standard compliance is patchy in the UK).

Maturing Knowledge – the role of the PA

Whilst this system would be a great advance on anything presently available, it is not perfect. LMI data still requires interpretation. For instance job centre data has a known bias towards public sector employment, lower paid jobs and short term employment. The search only covers past data and may not reveal longer term labour market trends. Thus ideally following such a search the PA would be able to add brief notes before saving the search. These overall results could then be packaged to sent to a client as well as stored within the organisational system. To use the new information and knowledge sources being made available through the Careers Project requires new interpretation skills on behalf of the PAs. Thus the development of a linked data app would also be accompanied by the development of the TEBO which aims to provide informal learning for PAs around using LMI

Visualisations

Although a early version of the system might well be text based, it would enhance data interpretation to provide visualisations of the data.It may be possible to do this dynamically using for instance APIs to the IBM Open Source Many Eyes application.

Context and the design of Personal Learning Environments

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Part two of my new paper on Personal Learning environments, focusing on context, and written for the PLE2010 conference in Barcelona next week.

How can the idea of context help us in designing work based Personal Learning Environments? First, given the varied definitions, it might be apposite to explain what we mean by a PLE. PLEs can be seen as the spaces in which people interact and communicate and whose ultimate result is learning and the development of collective know-how. In terms of technology, PLEs are made-up of a collection of loosely coupled tools, including Web 2.0 technologies, used for working, learning, reflection and collaboration with others.

As such, PLEs offer some solutions to the issue of the fluid and relational nature of context. PLEs, unlike traditional educational technology are mobile, flexible and not context dependent. They can move from one domain to another and make connections between them. Secondly PLEs can support and facilitate a greater variety of relationships than traditional educational media. These include relationships within and between networks and communities of practice and support for collaborative working. PLEs shift the axis of control from the teacher to the learners and thus alter balance of power within learning discourses. And, perhaps critically, PLEs support a greater range of learning discourses than traditional educational technology.

PLEs are able to link knowledge assets with people, communities and informal knowledge (Agostini et al, 2003) and support the development of social networks for learning (Fischer, 1995). Razavi and Iverson (2006) suggest integrating weblogs, ePortfolios, and social networking functionality both for enhanced e-learning and knowledge management, and for developing communities of practice. A PLE can use social software for informal learning which is learner driven, problem-based and motivated by interest – not as a process triggered by a single learning provider, but as a continuing activity.

So far we have stressed the utility of PLEs in being flexible and adaptable to different contexts. In a work based context, the ‘Learning in Process’ project (Schmidt, 2005) and the APOSDLE project (Lindstaedt, and Mayer, 2006) have attempted to develop embedded, or work-integrated, learning support where learning opportunities (learning objects, documents, checklists and also colleagues) are recommended based on a virtual understanding of the learner’s context.

However, while these development activities acknowledge the importance of collaboration, community engagement and of embedding learning into working and living processes, they have not so far addressed the linkage of individual learning processes and the further development of both individual and collective understanding as the knowledge and learning processes (Attwell. Barnes, Bimrose and Brown, 2008). In order to achieve that transition (to what we term a ‘community of innovation’), processes of reflection and formative assessment have a critical role to play.

Personal Learning Environments are by definition individual. However it is possible to provide tools and services to support individuals in developing their own environment. In looking at the needs of careers guidance advisors for learning Attwell, Barnes, Bimrose and Brown, (2008) say a PLE should be based on a set of tools to allow personal access to resources from multiple sources, and to support knowledge creation and communication. Based on an scoping of knowledge development needs, an initial list of possible functions for a PLE have been suggested, including: access/search for information and knowledge; aggregate and scaffold by combining information and knowledge; manipulate, rearrange and repurpose knowledge artefacts; analyse information to develop knowledge; reflect, question, challenge, seek clarification, form and defend opinions; present ideas, learning and knowledge in different ways and for different purposes; represent the underpinning knowledge structures of different artefacts and support the dynamic re-rendering of such structures; share by supporting individuals in their learning and knowledge; networking by creating a collaborative learning environment.

People tagging

However, rather than seeking to build a monolithic application which can meet all these needs, a better approach may be to seek to develop tools and services which can meet learning needs related to particular aspects of such needs. And in developing such a tool, it is useful to reflect on the different aspects of context involved in the potential use of such tools.  The European Commission supported Mature project is seeking to research and develop Personal Learning and Maturing Environments and Organisation Learning and Maturing Environments to support knowledge development and ‘maturing’ in organisations. The project has developed a number of use cases and demonstrators, following a participatory design process and aiming at supporting learning in context for careers guidance advisors.

One such demonstrator is a ‘people tagging’ application (Braun, Kunzmann and Schmidt, 2010). According to the project report “Knowing-who is an essential element for efficient knowledge maturing processes, e.g. for finding the right person to talk to. Take the scenario of where a novice Personal Adviser (P.A.) needs to respond to a client query. The P.A. does not feel sufficiently confident to respond adequately, so needs to contact a colleague who is more knowledgeable, for support. The key problems would be:

  • How does the P.A. find the right person to contact
  • How can the P.A. find people inside, and even outside, the employing organisation?
  • How can colleagues who might be able to support the P.A. be identified and contacted quickly and efficiently?

Typically, employee directories, which simply list staff and their areas of expertise, are insufficient. One reason is that information contained in the directories is outdated; or it is not described in an appropriate manner; or it focuses too much on ‘experts’; and they often do not include external contacts (Schmidt & Kunzmann 2007).

Also Human Resource Development needs to have sufficient information about the needs and current capabilities of current employees to make the right decisions. In service delivery contexts that must be responsive to the changing needs of clients, like Connexions services, it is necessary to establish precisely what additional skills and competencies are required to keep up with new developments. The people tagging tool would provide a clear indication of:

  • What type of expertise is needed?
  • How much of the requisite expertise already exists within the organisation?”

At a technical level the demonstrator includes:

  • A bookmarking widget for annotating persons, which can be invoked as a bookmarklet
  • A browsing component for navigating annotated people based on the vocabulary
  • An employee list and profile visualization of annotated people
  • A search component for searching for people
  • A collaborative real-time editor of the shared vocabulary that allows for consolidating tags and introducing hierarchical relationships
  • An analysis component for displaying trends based on search and tagging behaviour.

The application seeks to meet the challenge of aligning the maturing of ontological knowledge with the development of the knowledge about people in the organization (and possibly beyond).

Early evaluation results suggest that people tagging is accepted by employees in general, and that they view it as beneficial on average. The evaluation “has also revealed that we have to be careful when designing such a people tagging system and need to consider affective barriers, the organizational context, and other motivational aspects so that it can become successful and sustainable. Therefore we need to develop a design framework (and respective technical enablement) for people tagging systems as socio-technical systems that covers aspects like control, transparency, scope etc. This design framework needs to be backed by a flexible implementation.”

Technology Enhanced Boundary Objects

A further approach to supporting Personal Learning environments for careers guidance professional is based on the development of Technology Enhanced Boundary Objects (TEBOs). Mazzoni and Gaffuri (2009) consider that PLEs as such may be seen as boundary objects in acting to support transitions within a Zone of Proximal Development between knowledge acquired in formal educational contexts and knowledge required for performance or practice within the workplace. Alan Brown (2009) refers to an approach to designing technologically enhanced boundary objects that promote boundary crossing for careers practitioners.

Careers practitioners use labour market information in their practice of advising clients about potential career options. Much of this labour Markey information is gathered from official statistics, providing, for example, details of numbers employed in different professionals at varying degree of granularity, job centre vacancies in time series data at a fine granular level and pay levels in different occupations at a regional level, as well as information about education and training routes, job descriptions and future career predictions. However much of this data is produced as part of the various governmental departments statistical services and is difficult to search for and above all to interpret. Most problematic is the issue of meaning making when related to providing careers advice, information and guidance. The data sits in the boundaries of practice of careers workers and equally at the ordinary of the practice of collating and providing data. Our intention is to develop technology enhanced boundary objects as a series of infographs, dynamic graphical displays, visualisations and simulations to scaffold careers guidance workers in the process of meaning making of such data.

Whilst we are presently working with static data, much of the data is now being provided online with an API to a SPARQL query interface, allowing interrogation of live data. This is part of the open data initiative, led by Nick Shabolt and Tim Berners Lee in the UK. Berners Lee (2010) has recently said that linked data lies at the heart of the semantic web. Our aim is to connect the TEBO to live data through the SPARQL interface and to visualise and represent that data in forms which would allow careers guidance workers and clients to make intelligent meaning of that data in terms of the shared practice of providing and acting on guidance. Such a TEBO could form a key element in a Personal Learning environment for careers guidance practitioners. A further step in exploring PLE services and applications would be to link the TEBO to people tagging services allowing careers practitioners to find those with particular expertise and experience in interpreting labour market data and relating this to careers opportunities at a local level.

There has been considerable interest in the potential of Mash Up Personal Learning Environments (Wild, Mödritscher and Sigurdarson, 2008). as a means of providing flexible access to different tools. Other commentators have focused on the use of social software for learners to develop their own PLEs. Our research into PLEs and knowledge maturing in organisations does not contradict either of these approaches. However, it suggests that PLE tools need to take into account the contexts in which learning takes place, including knowledge assets, people and communities and especially the context of practice. In reality a PLE may be comprised of both general communication and knowledge sharing tools as well as specialist tools designed to meet the particular needs of a community.

Conclusions

In seeking to design a work based PLE it is necessary to understand the contexts in which learning take place and the different discourses associated with that learning. A PLE is both able to transpose the different contexts in which learning takes place and can move from one domain to another and make connections between them. support and facilitate a greater variety of relationships than traditional educational media. At them same time a PLE is able to support a range of learning discourses including discourses taking place within and between different communities if practice. An understanding of the contexts in which learning takes place and of those different learning discourses provides that basis for designing key tools which can form the centre of a work based PLE. Above all a PLE can respond to the demands of fluid and relational discourses in providing scaffolding for meaning making related to practice.

References

Attwell G. Barnes S.A., Bimrose J. and Brown A, (2008), Maturing Learning: Mashup Personal Learning Environments, CEUR Workshops proceedings, Aachen, Germany

Berners Lee T. (2010) Open Linked Data for a Global Community, presentation at Gov 2.0 Expo 2010, http://www.youtube.com/watch?v=ga1aSJXCFe0&feature=player_embedded, accessed June 25, 2010

Braun S. Kunzmann C. Schmidt A. (2010) People Tagging & Ontology Maturing: Towards Collaborative Competence Management, In: David Randall and Pascal Salembier (eds.): From CSCW to Web2.0: European Developments in Collaborative Design Selected Papers from COOP08, Computer Supported Cooperative Work Springer,

Brown A. (2009) Boundary crossing and boundary objects – ‘Technologically Enhanced Boundary Objects’. Unpublished paper for the Mature IP Project

Lindstaedt, S., & Mayer, H. (2006). A storyboard of the APOSDLE vision. Paper presented at the 1st European Conference on Technology Enhanced Learning, Crete (1-4 October 2006)

Mazzoni E. and Gaffuri P .(2009) Personal Learning environments for Overcoming Knowledge Boundaries between activity Systems in emerging adulthood, eLearning papers, http://www.elearningpapers.eu/index.php?page=doc&doc_id=14400&doclng=6&vol=15, accessed December 26, 2009

Schmidt A., Kunzmann C. (2007) Sustainable Competency-Oriented Human Resource Development with Ontology-Based Competency Catalogs, In: Miriam Cunningham and Paul Cunningham (eds.): eChallenges 2007, 2007, http://publications.professional-learning.eu/schmidt_kunzmann_sustainable-competence-management_eChallenges07.pdf, accessed 27 June, 2010

Schmidt, A. (2005) Knowledge Maturing and the Continuity of Context as a Unifying Concept for Integrating Knowledge Management and ELearning. In: Proceedings I-KNOW ’05, Graz, 2005.

Wild, F., Mödritscher, F., & Sigurdarson, S. (2008). Designing for Change: Mash-Up Personal Learning Environments. elearning papers, 9. 1-15. Retrieved from http://www.elearningeuropa.info/out/?doc_id=15055&rsr_id=15972

Wilson, S., Liber, O., Johnson, M., Beauvoir, P., Sharples, P., & Milligan, C. (2006). Personal learning environments challenging the dominant design of educational systems. Paper presented at the ECTEL Workshops 2006, Heraklion, Crete (1-4 October 2006

Using Open Data for education

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I am excited by the possibility of using linked data to provide new services in education. The new UK government appears to be continuing the previous policy of releasing more government data through the excellent Unlocking Innovation web site, resulting from consultancy by Tim Berners Lee and Nick Shabolt (interestingly today the governement COINS database was opened up providing information on all central and local government spending – see Guardian newspaper web tool for exploring the data).

I have been looking at the possibility of using linked data for providing labour market information for careers advice and guidance. We are considering developing a demonstrator of this for use on a mobile device as part of the European funded Mature-IP project. This is a possible use case I have written for the project.

“Sarah is a Careers Personal Advisor. As part of her bob she visits schools to provide personalised careers guidance for young people. One young person she meets is interested in becoming an occupational therapist..

Sarah checks out in the Connexions knowledge database but discovers there is no relevant and up to date information on becoming an occupational therapist. She uses her mobile phone Careers application to seek information.

Sarah inputs the occupation and the post code of the client.

She is able to access an information sheet from the Jobs4You database about occupational therapy.

She can also see the average wage of occupational therapists both nationally and regionally through an API to the ASHE data available through the UK open government data site.

From  the LMS database she can find out the total number of occupational therapists employed in the UK and the trend in employment over the last ten years and can view the job vacancies as an occupational therapist reported to job centres in Kent over the past ten years. She also has access to a video about the job of an occupational therapist searching the iCould database.

The application tells her possible careers routes to be becoming an occupational therapist from information in the Jobs4U information sheets as well as local courses for occupational therapists using an API to the xcri course information standard.
Sarah is also aware that the national Health Service Careers web site also has information about associated careers and qualification routes. She uses her phone web browser to view that information.

Sarah reviews all the information she has accessed. She provides a short audio report on what she has found out and what she considers is the importance of the information for her client. She reviews the information once more and decides that it is ready to share. She checks with her online diary looking at possible times for a video meeting with her client. She presses share which formats the information in the form of a multi media package, including visualisations of the data, which is sent to her clients mobile phone and offers her client times for a meeting.

Finally Sarah adds key words to her report and uploads it an organisational knowledge based of information about different careers.”