Last week I undertook two days of interviews with staff from a large educational service company in the UK. The interviews formed part of a series of enthnographic studies being undertaken by the Mature project to look at how information and knowledge are developed within organisations. Obviously communciation is a key part of this and we talked to workers at all levels of the organisation how they communictaed, about what and with who.

I suppose I should not have been surprised by the results but I was. The main means of communication is email. Everone used email on a daily basis for communciating about all kinds of things – including when soemone brought cake into a district office. There appeared to be no policy on what should be communicated – it being left up to individuals to decide what should be emailed to who. And although most epople said they found i quite hard keeping up with the volume of emails all were adamant that it was critical to their work.

I guess it would be possible to move a lot of this traffic to another platform – an intranet or wiki – although there is a temptation not to tinker with soemthing which is not broken. But n or discussions on learning platforms, PLEs and the rest, I think we have fogotten how important email is to peoples’ informal learning and work.